Return policyMeza Shop sells collectible tags and accessories, so item condition matters most. Here is what we accept for return and how to file a request.Last updated: 25 Aug 2026Reporting windowCheck your items and tell us within 48 hours of delivery. After that we still help, but cannot guarantee a return.For store pickup, please check the items before leaving.Cases we cover in fullWrong design, wrong option or wrong quantity against your order.Tags or accessories damaged during packing or shipping.Items that do not match the product page description.Cases not coveredA change of mind after receiving the exact option you selected.Tags removed from their protective sleeve or already used on a machine.Damage caused by storage after delivery.How to file a requestMessage us on Zalo or call 0903 656 360 with your order code and photos of the item.For missing or broken items, an unboxing video is the fastest evidence for us to act on.We reply within the same business day and agree on a fix: replacement, top-up shipment, or refund.RefundsRefunds are sent by bank transfer within 1–3 business days of receiving the item back or agreeing on the refund.For pre-orders, if we cannot deliver, the deposit is refunded in full.
